chat 12 July
Chat started on 13 Jul 2020, 11:43 AM (GMT+0) (11:43:47) *** alanf Harrison joined the chat *** (11:43:47)
alanf Harrison: anyone there?
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(11:44:22) alanf Harrison: alanfharrison.wpengine.com
(11:47:08) alanf Harrison: After sleeping on the various issues via this chat system I request a refund. WPe has been considerate but I do not have the requisite skills at 79. Most issues are here https://space-for-chilldren.webnode.co.uk/updates/ please notify Bri Landry re the call on Wednesday
(11:47:13) *** Anthony R. joined the chat *** (11:47:34) Anthony R.: Hello, Alanf. Happ to assist. Let me take a moment to access the account and we'll have a look. (11:48:55) Anthony R.: In the meantime, may I ask you for your support PIN for account verification, please?
(11:52:43) alanf Harrison: Its usually in the column with a large A at the top. Despite correcting screen size it is unavailable
(11:53:21) alanf Harrison: Support PIN: B92518 (11:54:46) alanf Harrison: A good indication of my low level of IT skill at 79 (11:55:54) Anthony R.: Hey there, Alanf. Thanks for the information. Now, i'm looking over the link you sent: https://space-for-chilldren.webnode.co.uk/updates/ Just to be sure im understanding the issue, you are seeing a large A at the top if the site? (11:56:14) alanf Harrison: Support PIN: B92518 (12:05:16) Anthony R.: Just checking in, Alanf. Are we still connected? (12:05:43) alanf Harrison: yes Anthony R (12:06:26) Anthony R.: Hey there! I thought I may have lost you. Did you happen to see my last message? I just wanted to confirm that I was understanding your issue (12:07:02) alanf Harrison: yes the entire chat is in the column (12:07:22) alanf Harrison: all I want is an immediate refund (12:09:57) Anthony R.: Oh, I see. Alright, now if you are looking to cancel the account. You will wan to head over to this page: https://my.wpengine.com/my_account At the top of the page is a "Cancel Account" Link. When you click that link, it will open a form that you will need to fill out. Within the form, you will be asked why you are cancelling the account. For this, click "Other" and a text box will appear. Go ahead and request the refund within that text box and submit the form. (12:10:18) Anthony R.: When doing so, a ticket will be sent to our billing team and they will see your request for cancellation and a refund. (12:10:56) alanf Harrison: Thanks and over and out please send transcript (12:11:27) Anthony R.: Absolutely. Shall I send it to: alanfharrison@icloud.com ? (12:22:46) *** Anthony R. left the chat *** (12:34:22) alanf Harrison: yes please chat rated at best thanks (12:35:07) *** alanf Harrison has rated the chat Good *** (12:35:07) *** alanf Harrison has commented: my last interaction I hope was excellent *** (12:35:34) *** Shannon joined the chat *** (12:35:46) Shannon : Hello Alan, Welcome to WP Engine, is there anything else I can assist with today? (12:39:06) Shannon : Unfortunately it appears you are no longer available to chat. I'll need to close this chat in a couple of minutes, but please open a new chat when you are available. We would love to continue to assist. (12:40:00) *** Shannon left the chat *** (01:18:14) *** alanf Harrison left the chat *** NAME alanf Harrison EMAIL alanfharrison@icloud.com PHONE - LOCATION Hemel Hempstead, Hertfordshire, United Kingdom URL https://my.wpengine.com/my_account DEPARTMENT Shared Support SERVED BY Anthony R., Shannon RATING Good COMMENT my last interaction I hope was excellent