Chat 2 July
Best of the three! (10:21:43)
EChat started on 02 Jul 2020, 09:37 PM (GMT+0)
(09:37:49)
*** alanf Harrison joined the chat ***
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alanf Harrison: anyone there? Later bold text is additional to the transcript. Includes links - need to paste them
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WP Engine Support: Thank you for reaching out to WP Engine support
(09:37:53)
*** Nick R. joined the chat ***
(09:37:53)
WP Engine Support: Please provide us with your Support PIN, you can find this in the bottom left corner of the vertical navigation menu of your User Portal.
(09:37:55)
WP Engine Support: If you have the URL of the site you would like assistance with, please share that too.
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(09:38:02)
Nick R.: Hi Alanf What's the name of the site/install we are working with today?
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alanf Harrison: Support PIN: B92518
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Nick R.: thanks, and the sitename or url?
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alanf Harrison: alanharrison.wpengine.com
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Nick R.: Just a moment while I pull up the account.
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Nick R.: Thank you for verifying. How can i help today?
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alanf Harrison: I am trying to show you my front page with questions on it. Can you find it? next is URL
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alanf Harrison: https://alanfharrison.wpengine.com/wp-admin/post.php?post=29&action=edit
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Nick R.: Ok how can I assist
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alanf Harrison
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alanf Harrison: can you see the questions ?
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Nick R.: looking
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Nick R.: contact page can be edited in Appearance > themes > widgets
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Nick R.:
https://alanfharrison.wpengine.com/wp-admin/customize.php?return=%2Fwp-admin%2Fthemes.php
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Nick R.:
Agent uploaded: 1593726339833.png URL: https://v2uploads.zopim.io/M/E/o/MEoe9WgzX2LAEe26TCMgiupyC3npVYuU/ede81f490cda65a7602130e6ff2fd42865bc8c64.png Type: image/png Size: 314269
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alanf Harrison: No It says Welcome This page has original contact etc info which needs to be replaced with my info - HOW?
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Nick R.: the info on the bottom of the page?
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alanf Harrison: The page is one of several created as, ostensibly, Home pages.
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Nick R.: the FIND US contact info on the page is what you are referring to right?
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alanf Harrison: yes - great!
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alanf Harrison: How do I insert my info?
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Nick R.: just like in the screenshot i shared.
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Nick R.: you go to Appearance > Customize > Widgets > Footer 2
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Nick R.: click the 'arrow down' next to FIND US
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Nick R.: that should display the info, you can replace with yours, and then Publish
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alanf Harrison: thanks Nick Click on Appearance > Widgets from the main navigation menu in your Dashboard.cant find dashboard
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Nick R.: that's not the right order
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Nick R.:
https://alanfharrison.wpengine.com/wp-admin/
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Nick R.: you go to Appearance > Customize > Widgets > Footer 2
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alanf Harrison: A paragraph at top says Themes usually have at least 1 or 2 sidebars.
Each section in the sidebar is known as a "Widget" that you can add or remove, and move up or down.
You configure Widgets in your sidebar by via the Appearance Widgets Screen. S
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alanf Harrison: No sign of the admin dashboard
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Nick R.: can you show me a screenshot?
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alanf Harrison: tried pasting it here - no result
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Nick R.: https://alanfharrison.wpengine.com/wp-admin/widgets.php
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Nick R.: go there
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Nick R.: Agent uploaded: 1593728022258.png URL:
https://v2uploads.zopim.io/M/E/o/MEoe9WgzX2LAEe26TCMgiupyC3npVYuU/d95c4ec5dbf34fb7d91138ef4742fb6fa8f25989.png Type: image/png Size: 500814
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alanf Harrison: About This Site This may be a good place to introduce yourself and your site or include some credits. Find Us Address 123 Main Street New York, NY 10001 Hours
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alanf Harrison: found that text your pic with two arrows illegible - sorry
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Nick R.: that is where you update your address and contact info
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Nick R.: 1,2, and 3 are labelled for the order of how to change it
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alanf Harrison: will try again
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Nick R.: were you able to update it?
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alanf Harrison:
MAIN SUCCESS
Achieved that which is better than two others in your office have achieved and thanks VM
Now how do I see it as readers see it?
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10:22:23)
Nick R.: https://alanfharrison.wpengine.com/ should show updated
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alanf Harrison:
Fantastic! How do I put the Contents links in the white space above the stars?
(10:29:12) ANOTHER DEV ISSUE
Nick R.: Im not seeing a specific setting to make image cover the entire background like that. That will most likely require custom CSS code for the theme. Im not quite sure how to code that though, as development work is outside of our scope of support.
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alanf Harrison: OK - I put https://alanfharrison.wpengine.com/ into another PC and the site doesn't show up. it will on this PC as I am in edit mode I presume
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Nick R.: is working on my end, just tested 2 browsers and my phone without issue
added after chat - dud PC - works fine elsewhere
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alanf Harrison: Well I dont know. It's late and I am signing off. Not without more thanks for one good job done!
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alanf Harrison: Please send a transcript. Good night
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Nick R.: Youre welcome Alanf. Have a great night. Sending that now
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*** alanf Harrison has rated the chat Good ***
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*** alanf Harrison has commented: Well done Nick ***
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