Chat 29 06 2020
Chat started on 29 Jun 2020, 10:00 PM (GMT+0)
(10:00:59)
*** alanf Harrison joined the chat ***
(10:00:59)
alanf Harrison: when I browse https://alanfharrison.wpengine.com/ not in edit mode the result is a wpengine advertisement
(10:01:01)
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(10:01:03)
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(10:01:05)
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(10:01:07)
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(10:01:30)
alanf Harrison: Support PIN: B92518
(10:02:09)
*** Justin S joined the chat ***
(10:02:40)
Justin S: Hey Alanf! I'm not quite sure what you men there. Could you possibly show me a screenshot of what you're seeing?
(10:06:44)
alanf Harrison: That is very difficult. It means losing all my saved URLs after longing out
(10:07:26)
Justin S: Hmm, unfortunately I'm not able to see an add on this page from my end. Would it show up somewhere particular?
(10:07:59)
alanf Harrison: let's look at another question
(10:08:38)
alanf Harrison: created new page here https://alanfharrison.wpengine.com/?page_id=90 but can't see it on the dashboard page or on the published Home page.
(10:09:34)
alanf Harrison: I am here https://my.wpengine.com/accounts/alanfharrison/activity_log
(10:11:04)
Justin S: Ok, do you get any errors when you try to view this through Wp-admin?
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alanf Harrison: How do I find Wp-admin?
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Justin S: You would first head to your admin link. https://alanfharrison.wpengine.com/wp-admin
(10:18:19)
alanf Harrison: Be prepared for me to not answer at any stage when I follow on of your links. Most time i cant find my way back.
(10:18:33)
alanf Harrison: moving to your link now
(10:20:10)
Justin S: No worries!
(10:21:06)
alanf Harrison: have arrived at https://alanfharrison.wpengine.com/wp-admin/
(10:21:19)
alanf Harrison: what do I do now?
(10:21:38)
Justin S: You'll need to log into Wp-admin / Your wordpress dashboard.
(10:24:57)
alanf Harrison: That's another big bone of contention. I keep accurate and frequent records of all passwords I enter this one and syas no good i then click forgotten password and it says it will send an email I did it an hour ago and I'm still waiting
(10:25:32)
Justin S: That typically means that the account you're trying to sign into may not exist.
(10:26:08)
Justin S: Let me take a look here.
(10:27:29)
Justin S: Can I ask which email you tried to log in with?
(10:27:58)
alanf Harrison: alanfharrison@icloud.com
(10:30:44)
Justin S: Ok, so that's looking good to go. And when you attempt to use the " forgot my email " link the email never populates. I'm guessing we already looked through promotions/spam/trash folders?
(10:32:01)
alanf Harrison: Beyond me to have looked at looked through promotions/spam/trash folders
(10:32:09)
alanf Harrison: no i haven't
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Justin S: Gotcha, let's double check that the email didn't wind up there real quick.
(10:34:37)
alanf Harrison: Nothing yet Justin - have given up looking but have just looked again
(10:36:58)
Justin S: Gotcha, let's see here. If you can confirm the first and last name on the credit card on the account, as well as the last four digits and the expiration date, I can see about getting a new password made for you.
(10:41:24)
Justin S: Haven't heard from you in a while. Are you still needing assistance?
(10:46:37)
Justin S: Hey Alanf, are you still there>
(10:48:08)
Justin S: I'm sorry, since I haven't heard from you, I'm going to have to close our chat. If you have more questions, please chat with us again and we're glad to help!
(10:48:11)
*** Justin S left the chat ***
(10:52:35)
alanf Harrison: Nodding off - you still there?
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*** Brett K joined the chat ***
(10:54:57)
Brett K: Hey Alanf! It looks like you may have become disconnected. I read over the chat with Justin. If the email is still not showing up, it may be a good idea to manually reset the password via PHPMyAdmin instead, that way you can at least get into the site: https://wpengine.com/support/how-do-i-reset-my-wp-admin-password/#database
(10:55:29)
alanf Harrison: Thanks Brett - wilco
(11:01:20)
Brett K: Roger that! Regarding why https://alanfharrison.wpengine.com/?page_id=90 is not showing on the home page, the WordPress site is set to show a static page on the home, and that is "Welcome - Front Page". To my knowledge, you cannot embed a page on another page, so if you wanted the Blackholes page to show on the home, you can either make that the home page under Appearance > Customize> Homepage Settings in the wp-admin area, or edit the "Welcome" page to include a link to it. You can also add the Blackhole page to the menu at https://alanfharrison.wpengine.com/wp-admin/nav-menus.php
(11:04:30)
alanf Harrison: still try to reset my password in orfer to login -- what you have just written is most interesting but I'd better solve the PW problem -- what do I do when I arrive at https://wpengine.com/support/how-do-i-reset-my-wp-admin-password/#database
(11:05:54)
Brett K: That is just a guide on how to perform the manual password reset, so you should be able to follow the steps there to get the password reset. I can assist with setting one on this end if you would prefer, that is just the manual option.
(11:07:24)
alanf Harrison: Thanks Please do it Brett
(11:07:31)
Brett K: Roger that, one sec!
(11:11:25)
Brett K: That's been reset now and I was able to log in with the email alanfharrison@icloud.com and the password at this link. You can find the new password at this link (it is set to burn after reading, so mark the password down if you don't plan on changing it right away):
https://privatebin.net/?a83a52d8d34138cb#Bk65NNqQzUnxubA97D7MeyvQMoMdjPQTQdzA8o2sbwTn
(11:14:34)
alanf Harrison: SezuRvwmxAvVnFn and now trying to login in
(11:18:03)
alanf Harrison: is this the logiin page https://my.wpengine.com/?
__hstc=102379230.0b72eda4782f7eecd18a3e8d4aa76ed2.1593443245461.1593467723978.1593472530520.4&__hssc=102379230.3.1593472530520&__hsfp=1334833825
(11:19:37)
Brett K: Agent uploaded: Screen-Shot-2020-06-29-at-6.19.11-PM.png URL:
https://v2uploads.zopim.io/M/E/o/MEoe9WgzX2LAEe26TCMgiupyC3npVYuU/048461914d4c8609075ff063445123dffd8e9365.png Type: image/png Size: 178115
(11:19:38)
Brett K: The login page would be at alanfharrison.wpengine.com/wp-admin , or you can go to https://my.wpengine.com/installs/alanfharrison and click WordPress Admin:
(11:21:33)
alanf Harrison: That's one main worry over and many thanks.
(11:22:24)
alanf Harrison: I have put in > 100 hours and it's late now. The missus says stop and I agree.
(11:22:49)
alanf Harrison: I'll rank you contribution maximum!
(11:24:15)
Brett K: Gotta listen to the missus! Have a good one and stay safe. :) We'll be here 24/7 if any other questions come up.
(11:25:46)
alanf Harrison: https://space-for-chilldren.webnode.co.uk/other-wp-questions/
(11:26:38)
alanf Harrison: Have kept a record as there is no system to send it by email correct me if I am wrong
(11:27:35)
Brett K: There is an option somewhere to request a transcript, but I'm not familiar with how it looks from the user end. I can send one out though
(11:27:56)
Brett K: That's set to send out once the chat ends now! It'll go to alanfharrison@icloud.com
(11:28:39)
alanf Harrison: That's even better thanks.The link is to the chat session. The website setss out all my questions and problems to date. I don't imagine anyone is going to study it. I't
(11:29:50)
alanf Harrison: I find it useful when choosing a q to ask in chat sessions later. You may read that that is true. Thanks again Brett.
(11:30:25)
Brett K: Oh yeah, definitely helpful for keeping track! And my pleasure, Alanf! Have a good one and stay safe!
(11:36:56)
*** Brett K left the chat ***
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*** alanf Harrison left the chat ***
---------------------------------------
NAME alanf Harrison
EMAIL alanfharrison@icloud.com
PHONE - LOCATION Oxford, Oxfordshire, United Kingdom
URL https://my.wpengine.com/?
DEPARTMENT Shared Support
SERVED BY
Brett K, Justin S