Chat Transcript I July
Chat started on 01 Jul 2020, 03:49 PM (GMT+0)
(03:49:48) *** alanf Harrison joined the chat ***
(03:49:48) alanf Harrison: anyone there?
(03:49:50) WP Engine Support: Thank you for reaching out to WP Engine support
(03:49:52) *** Jaimie L. joined the chat ***
(03:49:52) WP Engine Support: Please provide us with your Support PIN, you can find this in the bottom left corner of the vertical navigation menu of your User Portal.
(03:49:54) WP Engine Support: If you have the URL of the site you would like assistance with, please share that too.
(03:49:56) WP Engine Support: To stay up to date on WP Engine systems status, subscribe to our status page at https://wpenginestatus.com/ Did so and couldn't see any purpose.
(03:50:11) Jaimie L.: Hi there, thanks for reaching out! How can I help?
(03:50:40) alanf Harrison: please point me to dashboard
(03:51:27) alanf Harrison: Support PIN: B92518
(03:53:12) Jaimie L.: I can definitely help with that - you can find your User Portal at https://my.wpengine.com/installs/alanfharrison, and you can find your wp-admin dashboard at https://alanfharrison.wpengine.com/wp-admin/
Dashboard Dismiss Welcome to WordPress! is this the correct result?
(03:53:42) alanf Harrison: thanks Jaimie
(03:53:54) Jaimie L.: Are you able to log in ok?
(04:01:35) Jaimie L.: Just checking in, are we still connected?
(04:02:40) alanf Harrison: I am trying to show you my front page with questions on it. Can you find it?
(04:03:31) alanf Harrison: https://alanfharrison.wpengine.com/wp-admin/post.php?post=29&action=edit
found the page headed Welcome This page has original contact etc info which needs to be replaced with my info - HOW?
(04:05:27) Jaimie L.: I'm able to see the post edit page you sent me - what seems to be the problem
(04:05:41) Jaimie L.: Ah, I see
(04:05:42) Jaimie L.: One moment
(04:06:49) Jaimie L.: So unfortunately as we're not devs here I'm not able to provide support for content creation/writing code - that said let me see if I can find you some resources that may help you get that contact info replaced. see my comment second sentence here
(04:07:58) alanf Harrison: thanks
(04:10:52) alanf Harrison: Had a chat with Brett K yesterday and he said
(04:11:13) alanf Harrison: Brett K There is an option somewhere to request a transcript, but I'm not familiar with how it looks from the user end. I can send one out though That's set to send out once the chat ends now!
(04:11:24) alanf Harrison: Nothing has arrived
(04:12:18) Jaimie L.: I can send you a transcript of that chat. On your end, you should see 3 little dots I believe in the upper right of the chat box that will have the option to request the transcript
(04:12:31) Jaimie L.: Is alanfharrison@icloud.com the best email for those transcripts?
(04:13:12) Jaimie L.: Regarding the code issue - here's a link to codeable, with whom we've partnered so that our customers can get dev support when they need it: https://codeable.io/partners/wpengine-support/
WPengine asks me to pay extra - not bloody likely at my level of competence and confidence!
Consultations are charged at the fixed price of $59 USD for one hour.*
(04:13:33) alanf Harrison: yes its the only one
(04:13:55) alanf Harrison: will try and thanks
(04:14:17) Jaimie L.: I also recommend the wordpress.org support forums as that community can be super helpful for these types of things
My level of confidence has increased!
(04:15:02) Jaimie L.: Were you able to see where to request a transcript for this chat? If not I can just send one :)
(04:18:32) alanf Harrison: please do send transcript
(04:18:47) Jaimie L.: Will do!
(04:19:07) Jaimie L.: If that's all for today, I'll get those transcripts out to you as soon as we close out this chat further to the quote What will change as a result of my comment?
(04:19:17) alanf Harrison: received one transcript by email - illegible
(04:19:40) Jaimie L.: Can you show me what you're seeing in that chat transcript?
(04:20:10) Jaimie L.: There's not much I can do about the readability on my end, but I can make a note of it and pass on any feedback to my team for sure
(04:20:25) alanf Harrison: see my edited version at https://space-for-chilldren.webnode.co.uk/chat-29-06-2020/
(04:21:14) Jaimie L.: That looks great, was there something specific about the transcript that made it difficult for you to read?
(04:21:55) alanf Harrison: It was tiny in the email my thanks to all who help is here
(04:22:05) alanf Harrison: https://space-for-chilldren.webnode.co.uk/
(04:22:27) alanf Harrison: Please give the whole website to management
(04:23:04) alanf Harrison: I am booking one of those half-hour sessions soon and hope the person has read the site.
(04:24:13) Jaimie L.: I'm a little confused - what would you like me to send to management?
(04:24:46) Jaimie L.: Are you having other issues you need help with?
(04:25:30) alanf Harrison: thanks Jamie I am worn out - send the website to management https://space-for-chilldren.webnode.co.uk/
(04:25:53) alanf Harrison: https://space-for-chilldren.webnode.co.uk/
(04:26:28) alanf Harrison: Are you having other issues you need help with? millions hence the website
(04:26:35) alanf Harrison: but not now
(04:26:45) alanf Harrison: I am signing off
(04:27:28) Jaimie L.: Apologies, I'm trying to understand what you need. Can I have a manager reach out by phone?
(04:27:30) alanf Harrison: WIll book a half hour session and hope the person has read my free website
(04:28:06) alanf Harrison: Yes but only if it has read my website
(04:28:18) alanf Harrison: 07952 060 505 No manager has made contact
(04:28:34) alanf Harrison: Bye and thanks c u later
(04:28:43) Jaimie L.: If this is for help with building your website, I recommend booking a session with someone from https://codeable.io/partners/wpengine-support/
(04:29:01) Jaimie L.: I'll pass this along to my manager in the meantime though and get you those transcripts. Have a great day
(04:29:14) alanf Harrison: bye
(04:29:35) alanf Harrison: many thanks Jaimie
(04:30:00) Jaimie L.: You're very welcome!
(04:31:35) *** Jaimie L. left the chat ***
(05:02:11) *** alanf Harrison left the chat ***
NAME alanf Harrison
EMAIL alanfharrison@icloud.com
PHONE -
LOCATION Oxford, Oxfordshire, United Kingdom
URL https://my.wpengine.com/installs/alanfharrison
DEPARTMENT Shared Support
SERVED BY Jaimie L.
RATING - V GOOD - but omisions
COMMENT -